FAQ - 5tardium
 

FAQ

Mercedes-Benz Presents 5TARDIUM 2018 FAQ

Admission Information

  • How to receive Admission Wristband
    • With paper ticket : Visit ticket booth and hand over you ticket. Staff will help you to put on the wristband after checking photo ID.
    • Without paper ticket : Visit ticket booth and show your message of web page of reservation. (Capture image is not allowed) Staff will check the ID of ticket buyer and help to put on the wristband.
  • You must receive Admission Wristband between 11:00~21:00 at ticket booth to enter the festival zone.
  • You may buy Admission Ticket on the day of festival, at the ticket selling booth.
  • This festival is adult only. Person who was born in 1999 is allowed regardless of the birthday.
  • In order to prevent the illegal sales of ticket and wristband, all audience must put on the Admission Wristband at the ticket booth by the staff. Therefore, every audience must visit ticket booth with his/her Photo ID. (Not allowed to bring the other site and put on somewhere else)
  • Damaged or lost wristband cannot be reissued. Please take good care of your wristband.
  • In order to prevent illegal trading of ticket and wristband, there will be no re-entry after you have been admitted into the venue.
  • The transfer or trading of tickets among individuals is illegal. Both the seller and the buyer may be subject to civil and criminal action.

Parking Information

  • You may use paid parking lot of Jamsil Stadium. But the car park is crowded on the festival day, and if lots are full, gate will be shut down. We recommend to use public transport.
  • Detailed Information : http://stadium.seoul.go.kr/about/park-info
  • Telephone Inquiry : 02-2240-8876

Public Transport Information

  • Bus
    • Green : 2415, 3217, 3411, 3412, 3414, 3417, 3322, 3422, 4319
    • Blue : 301, 333, 341, 350, 342, 360, 362, N13
    • Red : 1100, 1700, 2000, 7007, 8001, 6900, 2000-1
    • General Bus : 11-3, 917
    • Airport Bus : 6000, 6006
  • Metro : Sports Complex 6, 7 exit (Line 2 & 9)

Restricted Items

  • Drugs : Any kinds of drugs and related items are restricted.
  • Dangerous Items : Items might be threatened like firework and knife, breakable items such as glass bottle and can are restricted.
  • Drinks and Food : All kind of food and drinks, alcohol are restricted include water.
  • Professional Photograph Equipment : Professional equipment such as DSLP camera, high magnification lens are restricted.
  • ETC : Umbrella, drones, whistle and megaphone, mat and tents are restricted.

Official Photographing and Film Shooting in the Venue

  • All area of the festival is allowed to take photo and shoot the film by official press team. All materials will belong to the organizer.
  • Mercedes-Benz Presents 5TARDIUM 2018 have rights to use the photo and video for the commercial purpose. This information is legal and has legal force.

Safety Information

  • Loud music and various special effects will used in Mercedes-Benz Presents 5TARDIUM 2018. We highly recommend elderly, seriously ill, and pregnant women not to attend this event. However, if you wish to attend, please consult your doctor and contact the event organizer in advance to share you state of condition. The event organizer shall not be held responsible for any injury of illness that was not pre-informed.
  • Event organizers hold no liability to the injury or material damage due to the fault accident.
  • There are emergency kits and cardioverter-defibrillation is prepared in the zone. Please inform the nearest security or staff in the case of emergency.

Refund Information

  • Online tickets are able to refund according to the reservation site policy.
  • Tickets are not refundable on the day of the event.
  • Tickets are not refundable at the venue.
  • Tickets are not refundable due to the wheather.

Other Information

  • Having any Illegal sexual acts or any displeasure acts is object to exile from the festival.
  • All Food is payed by mobile web service, ‘Queens Smile’.(cash and credit card are not unavailable)
  • You may use credit card, for buying alcohol and drinks.
  • Please only smoke at the designated smoking areas.
  • Lockers will be operated in the festival zone.
12 Comments
  • Christian Castro
    Posted at 11:40h, 01 July Reply

    What time will the festival end???

    • jm
      Posted at 12:00h, 02 July Reply

      Hi, Christian Castro

      The festival is scheduled to end at 22:30

      Thanks.

  • BG
    Posted at 18:02h, 02 July Reply

    What is “Queens Smile”? And is that the only payment option? Thanks.

    • jm
      Posted at 14:32h, 03 July Reply

      Queenssmile is a platform where customers buy time and goods together.
      And it’s the only payment option that you use during the festival.

      And for foreigners, We will help you to pay separately at the booth.

      If you need more information, please feel free to contact 010-3092-9393.

      Thanks.

      • BG
        Posted at 18:46h, 03 July Reply

        Thanks and good to know there’s another way to pay for foreigners. Do I have to bring cash or can I use credit cards?

        • jm
          Posted at 10:30h, 04 July Reply

          Hi, BG
          You better bring cash than credit cards.
          Thanks.

  • okyo
    Posted at 12:09h, 03 July Reply

    What time does the festival start???

    • jm
      Posted at 14:32h, 03 July Reply

      The festival will start at 13:30.

      Thanks.

  • Casey
    Posted at 21:12h, 03 July Reply

    What happened to Dash Berlin??? Removed from Lineup?

    • jm
      Posted at 10:49h, 04 July Reply

      Hello, Casey.

      Due to lawsuit, we regret to inform you that Dash Berlin is not able to come to the 5tardium.
      (https://edm.com/news/dash-berlin-conflict)

      We kindly ask for your understanding.

      Thanks.

  • Chris
    Posted at 00:34h, 06 July Reply

    Can we bring a bag?

    • jm
      Posted at 13:31h, 07 July Reply

      Hello. Chris.

      You can bring a bag.

      Thnaks.

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